Refund and Returns Policy

Returns Policy for Plush Figure Boutique

Important Notice Regarding Skincare Products

At Plush Figure Boutique, we prioritize the health and safety of our customers. Due to the nature of our skincare products, we are unable to accept returns or exchanges on these items. This policy is in place to ensure that all skincare products are safe and hygienic for our customers. We encourage you to carefully review product descriptions and ingredients before making a purchase. If you have any questions or concerns about our skincare products, please reach out to our customer service team for assistance. All other items sold within the store the policy is delineated below for your review.

General Return Policy

• Return Period: Customers have 15 days from the date of purchase to initiate a return for a full refund or exchange on eligible items. If 15 days have passed since your purchase, we cannot offer a refund or exchange.
• Condition of Items: Items must be returned in their original condition, unused, and in the original packaging with all tags attached. We cannot accept returns for items that show signs of use or damage.
• Return Process: To initiate a return, please follow these steps:

1. Contact our customer service via email at [email protected] or through your order confirmation email to request a return.
2. You will receive a prepaid return shipping label via email.
3. Print the label and securely package the item for return.
4. Ship the item back to us using the provided label.

Refund Information

• Refund Method: Refunds will be processed to the original payment method. Please allow up to 7 business days for the refund to reflect in your account after we receive the returned item.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Exchanges

• If you wish to exchange an item for a different size or color, please initiate the return process as outlined above and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item for a full refund or replacement.

Contact Information

• For any questions regarding our returns policy or specific products, please contact our customer service team at [email protected].

This policy is designed to provide clarity and ensure a smooth return process for our customers while maintaining the integrity and safety of our products. Thank you for choosing Plush Figure Boutique!